All questions will be answered as quickly as possible; this is a young site and has a limited staff. Most the Staff Members of this site are active members of similar forums and dedicated to helping you. As MalwareTeks matures, the size of our staff will increase; as will our user base. Response times should get significantly quicker as we grow.
Information is what we need to help you, not having the proper information will lead to incorrect diagnosis, extra posts and time spent fruitlessly and frustrate everybody concerned. We can help you better if you read the following:
Make sure your question is not already answered. Check the Frequently Asked Questions and Knowledge Base; where we post answers and solutions to many common issues.
Information, information and more information. When starting a new thread asking for support, be descriptive in your topic. If you are receiving error messages at system boot, then title your post, for example, NTLDR is missing error message at system start; not something like Urgent or Computer won't start. This gets the attention of those who are familiar with this type of error message and how to correct the problem.
Supply your Operating System version and Service Pack level, this is crucial; often a fix will be different from OS to OS; followed by your system specifications.