I got some Malware and got it mostly taken care of but my browsers don't open except for IE in safe mode only. And when I try to go to the pages for downloading Malwarebytes and Sb S&D It wont connect to the page. I have hijackthis so I will post that log.
the rest of my computer seems to work fine it is just the browsers like The fox and opera that wont even try to open up. hijackthis.log
Download to your Desktop - ComboFix by sUBs from >> Geeks2Go <<
During the download rename Combofix to Combo-Fix. This is important do not rename after downloading. Combofix must be renamed before it is downloaded to your desktop.
Close ALL windows
Physically disconnect from the Internet, then disable your anti-virus and any real-time anti-spyware monitors that are running.
Double click Combo-Fix.exe follow the prompts
When finished, the program will produce a log
Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.
I can't download it onto my computer, IE says it cannot display the webpage and if I try to right click and "save target as" it says it can't connect to the server.
I downloaded it onto a flash drive from another computer then put it on my desktop and ran it and "gmboew.dll" was not in either keep or remove section. I guess it was because I downloaded onto another computer?
Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix)
Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.
Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt (Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back with a new HijackThis log please.
Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.
Run HijackThis, choose "Open the Misc Tools Section", choose "Process Manager", Highlight:
C:\Documents and Settings\Richard\winlogon.exe
Choose Kill Process. Click on the "Back" Button. Click the 'Scan' button.
Place a checkmark in the box next to the following lines:
O4 - HKCU\..\Run: [Windows Service] C:\Documents and Settings\Richard\service.exe O24 - Desktop Component 0: Privacy Protection - (no file)
Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.
Now run Pocket Killbox:
Choose Tools -> Delete Temp Files and click Delete Selected Temp Files Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue..
Select:
Delete on Reboot
then Click on the All Files button.
Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.
Now run Pocket Killbox:
Choose Tools -> Delete Temp Files and click Delete Selected Temp Files Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue..
Select:
Delete on Reboot
then Click on the All Files button.
Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
When VundoFix opens, click the Scan for Vundo button.
Once it's done scanning, click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files, click YES.
Once you click yes, your desktop will go blank as it starts removing Vundo.
When completed, it will prompt that it will reboot your computer, click OK.
*****Note: It is possible that VundoFix encountered a file it could not remove.*****
In this case, VundoFix will attempt run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button", when VundoFix appears at reboot.
Important Note:You should print or save these instructions to a local text file on your PC because when the Scan begins, any browser windows that are open will be closed.
Double-click SUPERAntiSpyware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". ( If you encounter any problems while downloading the updates, manually download and unzip them from here.)
The first time you run it, it will ask you whether you want to Enable Automatic Update Checking. This is enabled by default. Since so many people come here complaining about slow start up, I suggest that you disable this now. If you later decide to keep SAS, you should enable automatic updating to make sure you are always up to date.
On the next form, you should allow diagnostic reports to be sent but this option is up to you.
On the next form fro Home Page protection, you should select Do Not Protect . We do this at this time because we do not want anything to get in the way of cleanup. Since are coming here for malware removal, your home page could be currently set to a malware link and we don't want to block fixing of it.
Now physically unplug your cable to the internet (even if you have dial-up, unplug modem)
In SUPERAntiSpyware under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure that only the following are Unchecked( make sure all others are checked ):
Scan only know file types
Scan for tracking cookies
Display scan option in Explorer context (right click) menu
Click the "Close" button to leave the control center screen.
Back on the main screen, under Scan for Harmful Software click Scan your computer.
On the left, make sure you check C:\Fixed Drive and any other Fixed Drives in your PC.
On the right, under Complete Scan, choose Perform Complete Scan.
Click "Next" to start the scan. Please be patient while it scans your computer.
NOTE: If you get a blue screen type crash when trying to run the scan then after reboot, configure the below options and rescan
Run SuperAntiSpyware
In SUPERAntiSpyware under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options uncheck the below two options
Use Kernel Direct File Access (recommended)
Use Kernel Direct Registry Access (recommended)
Then try doing a new Complete. If it still crashes, just skip SUPERAntispyware and continue with the other instructions. If the scan runs, continue on with the below steps.
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
If asked if you want to reboot, click Yes.
Reboot into normal Windows boot mode
Now plug your cable to the internet back in.
At this point if you run into any problems where your internet connection appears to be broken, perform the below sub steps otherwise skip to the next main step about getting the log from SUPERAntiSpyware:
Click on the Repairs Tab.
Click on Repair broken Network Connection (WinSock LSP Chain)
and then click on Perform Repair
To retrieve the removal information ( the log )after reboot, launch SUPERAntispyware again.
Click Preferences, then click theStatistics/Logstab.
Under Scanner Logs, double-clickSUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Although the logs are automatically save in a folder for SUPERAntiSpyware, you may want to save the log somewhere you can easily locate it. We suggest using an informative filename like SASlog.txt
Please attach the Scan Log results to your next reply whether it finds anything or not. This way we no that the correct updated version of the program has been run.