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Hosting Nightmare


Moderators: ShadowPuterDude, Greg, D3m3nt3d, Brandon, Vmarm, peterparker, siljaline, jholland1964, TurcoLoco, Windsor, JeanInMontana, KZ, RatHat, Jason Amison, MrCharlie

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JeanInMontana

Mon Jul 23 2007, 02:52AM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
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This rant is too long for the chat box I guess.

I think it's 5K GB a month...I'm sure that was what I read. But once they got my money support took a shit. In fact I couldn't even log onto the account until I made the sales support change the password! The password I chose is not the password I got sent to me, and that had a character in it that my system doesn't support, some foreign symbol thing. Finally got it through the person's head that if they just changed the password and sent it to me it would work.

But then I couldn't log into the Cpanel. So I changed that password and got in. But, I didn't think I was up to moving the site and they have a deal to do it for free with sign up so I went to get the 15 minute support response.

For some idiotic reason you have to log on to the support desk. Well guess what happened. Back to the sales support chat, because that is the only way to get anyone to help you... and that person didn't seem to understand what "can't log on" meant. I had to send a freekin screen shot!! So I sent 3. Sales forwarded them to Development and they will need to look into it.

Needless to say I'm pretty pissed. In fact I'm seriously considering getting a refund. I joined their forum and looked around, many posts that were disturbing. Including a major infection in the servers and no notification to the site owners that were distributing malware. SG knew it was happening and didn't shut down the sites or tell the owners!

Sorry for the rant. How does your host treat you?

ShadowPuterDude

Wed Jul 25 2007, 10:46PM

...the Shadow knows

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Joined: Thu Apr 27 2006, 04:52PM
Location: Northern NY
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I get 2500 GB every 3 months. I haven't had any issues with my hosting package that has caused me to contact the support staff. It's been smooth sailing. Outages have been virtually nothing, every now and then the site response times will be a little slow, but those are few and far between.

If they have sites hosting malware and they've done nothing about it, I wouldn't be using their services. You are getting pretty poor support, from your hosting service; and it down right sucks for you being a new client.

"Only those who fail greatly can ever achieve greatly" - Robert F. Kennedy
Microsoft Most Valuable Professional - Consumer Security (2007-2008)
Member - Alliance of Security Analysis Professionals - Since 2006
Linux Registered User # 363218

JeanInMontana

Wed Jul 25 2007, 11:30PM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
Posts: 35
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Well, patience is still not one of my virtues. I was reminded by the tech people that their terms of service state up to 5 days for a site move. So, in light of that they were well under that time line.

There is a 30 day money back guarantee, so I will give it some time. I'm tired of moving and want to get some stuff done. If I get back into school I won't be able to spend lots of time doing mods etc. I want to get them done and get content added.

They didn't have sites hosting malware, they were infected some how or hacked and some sites were compromised. It is the site owners responsibility to maintain sites, but if they did indeed know the site was spreading malware, they certainly should have notified the owners. The forum admin said it was something like one every 10k pages that got the code injected. But they claim to host over a 100K sites so I would think that could be fairly large numbers of infected pages. They did deal with it and I don't remember all the details.

I am hoping it will work out.

ShadowPuterDude

Thu Jul 26 2007, 07:52AM

...the Shadow knows

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Joined: Thu Apr 27 2006, 04:52PM
Location: Northern NY
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Hope, everything works out.

The hosting package looks pretty good. Everything should work pretty smoothly once everything is transfered and any bugs are worked out.

Yes, it is the site owners responsibility to maintain their own site. However it is the hosting companies responsibility to close down a site serving malware, knowning or unknowingly. Many site owners are like many pc owners. They don't consider security when they put ther sites up, failing to properly secure the site; and they most assuredly don't update the software running the site.

Going back to school?

JeanInMontana

Thu Jul 26 2007, 04:56PM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
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I have been working on a degree for nearly 20 years! LOL I got back into it in '05 after an interlude of 13 years. Then got quite ill and had to withdraw the last two semesters. Financial aid suspended me because of that and I made an appeal with documentation from two doctors I haven't heard back yet.

I agree with you 110% as to shutting down a malware spewing site. I don't care who's it is or how seldom it is putting up a bad page or whatever. Get it offline!

I hope it works out too. Time will tell.

ShadowPuterDude

Thu Jul 26 2007, 09:49PM

...the Shadow knows

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Joined: Thu Apr 27 2006, 04:52PM
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Bureaucratics, they take forever to make a desicion when it is something you ask for, and quick to pull the plug if it benifits them. Hope it works out to your benifit.

I may go back to school myself. I Still have 14 Grand of government monies to use towards my education and 7 years left to use it.

JeanInMontana

Sun Jul 29 2007, 05:54PM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
Posts: 35
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Hey if you don't have to pay it back I would use it up. There has to be some classes you can find of interest. I have interest accruing daily on loans. I just pull the blankets over my head and go on.

ShadowPuterDude

Sun Jul 29 2007, 07:32PM

...the Shadow knows

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No paying it back. It's money I have from my GI Bill that I can still use. Might get a Computer Science degree in Network Technology.

JeanInMontana

Tue Jul 31 2007, 02:11PM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
Posts: 35
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Go for it. You won't do it on that money though. That is about one year unless you have substantial income source from somewhere else.

Speedy

Sat Sep 15 2007, 09:22PM

Registered Member #84

Joined: Sat Aug 04 2007, 09:49PM
Location: Seattle, Washington
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So I'm seeing hosting nightmare here as the subject and this may be a good place to ask:

Any recommendations on a good host for rather inexpensive? If I'm paying, I don't want ads and I don't get much traffic, so the minimal amount of hosting space would be fine.

ShadowPuterDude

Sat Sep 15 2007, 10:47PM

...the Shadow knows

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Joined: Thu Apr 27 2006, 04:52PM
Location: Northern NY
Posts: 251
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We, use 1 and 1 here and Jean uses SiteGround. Both offer rather reasonable hosting packages.

[ Edited Sun Sep 16 2007, 03:30PM ]

JeanInMontana

Sun Sep 16 2007, 02:53PM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
Posts: 35
Thanked 0 times in 0 posts

I don't think you'll have ads anywhere you "pay" for hosting. Some free hosts have ads, but you can pay to have them removed. I have an Invisionfree site and paid for the ads to be removed. I put $5.00 down and it hasn't run out yet. That was in June. It goes by amount of page hits. But if you want control of your Cpanel and lots of other stuff I would go with a paid host. GoDaddy has a free package and cheap hosting too. Not sure of all the details that is where two of my domains are registered.

Speedy

Tue Sep 18 2007, 02:15AM

Registered Member #84

Joined: Sat Aug 04 2007, 09:49PM
Location: Seattle, Washington
Posts: 58
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Thanks for your help everyone. Right now I'm up in the air and trying to decide between GoDaddy and Host Monster, how well does GoDaddy provide stats of who is visiting your site and how often?

I'm trying to move to a situation where I can monitor the traffic on my site and try and get a good idea of where the traffic is coming from.

JeanInMontana

Tue Sep 18 2007, 05:01PM

Owner Montana Menagerie

Registered Member #66

Joined: Mon May 07 2007, 09:33PM
Location: South Central Montana
Posts: 35
Thanked 0 times in 0 posts

I have no idea what sort of stats package they have. You might find something in their package info. SiteGround has several different styles and demographics. But I don't know what GoDaddy does. Do they have a contact form to ask?

Speedy

Sat Sep 22 2007, 01:24PM

Registered Member #84

Joined: Sat Aug 04 2007, 09:49PM
Location: Seattle, Washington
Posts: 58
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I have no idea, I'll need to do some site searching to see if they do.


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